FAQ

Can I order via check or money order?
Yes. Please download our PDF order form, fill it out and mail it with payment.

If I order a MP3 download of a full album or MP3 Single, how will I receive the music?
Shortly after your order, you will receive an email confirming your order. You will also receive an email containing all of the links to your digital downloads. You can either click on each link within the email, or copy and paste the link into the address bar of your favorite web browser.

Do MP3 download orders expire?
No.

Is there a limited number of downloads for my digital purchase?
Yes. Each digital download link can be used a maximum of 3 times.

How can I make sure I receive my order confirmation and MP3 download links?
Please add “music@nealandleandra.com” to your address book on your computer. This will ensure that you receive email messages with your order information and digital download links.

Can I request resending of my MP3 download links?
Yes. Please email us at music@nealandleandra.com with your order number and we’ll resend your email confirmation and download links.